DIPLOMA OF
COMMUNITY SERVICES
(CASE MANAGEMENT)
CHC52021
COURSE
DESCRIPTION
This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.
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At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.
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Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.
DELIVERY MODE
This qualification is delivered online through a combination of written and visual lesson materials and assessments.
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To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.
COURSE DURATION
This qualification is delivered over a period of 6 – 12 months online self-paced.
ENTRY REQUIREMENTS
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16 years of age or over at time of enrolment
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Satisfactorily completed Year 10 or equivalent
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Access to a computer (desktop or laptop), tablet or smartphone. It is recommended assessment activities are completed on a computer or tablet only.
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Access to an internet connection and an email address
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Ability to read and comprehend course materials
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Ability to allocate appropriate study hours per week to complete online material and assessments
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Note: Students under the age of 18 years will be required to provide a signed parental consent (located on the enrolment form) prior to commencing this qualification.
There are no pre-requisites for this qualification
PRE-REQUISITES
COURSE
CONTENT
This qualification consists of 12 core units and 8 elective units:
CORE UNITS
CHCCCS004 | Assess co-existing needs |
CHCCCS007 | Develop and implement service programs |
CHCCCS019 | Recognise and respond to crisis situations |
CHCCSM013 | Facilitate and review case management |
CHCDEV005 | Analyse impacts of sociological factors on people in community work and services |
CHCDFV001 | Recognise and respond appropriately to domestic and family violence |
CHCDIV001 | Work with diverse people |
CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
CHCLEG003 | Manage legal and ethical compliance |
CHCMGT005 | Facilitate workplace debriefing and support processes |
CHCPRP003 | Reflect on and improve own professional practice |
HLTWHS003 | Maintain work health and safety |
ELECTIVE UNITS
CHCCSM012 | Coordinate complex case requirements |
CHCCSM010 | Implement case management practice |
CHCCSM009 | Facilitate goal-directed planning |
CHCCSM014 | Provide case management supervision |
CHCCSM015 | Undertake case management in a child protection framework |
CHCCSM016 | Undertake advanced assessments |
CHCMHS001 | Work with people with mental health issues |
CHCPRP001 | Develop and maintain networks and collaborative partnerships |
OUTCOMES
On successful completion of this qualification students will be able to:
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Assess co-existing needs
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Develop and implement service programs
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Recognise and respond to crisis situations
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Facilitate and review case management
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Analyse impacts of sociological factors on people in community work and services
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Recognise and respond appropriately to domestic and family violence
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Work with diverse people
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Promote Aboriginal and/or Torres Strait Islander cultural safety
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Manage legal and ethical compliance
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Facilitate workplace debriefing and support processes
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Reflect on and improve own professional practice
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Maintain work health and safety
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Upon successful completion of this qualification the student will receive a CHC52021 Diploma of community Services (Case Management).
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For partial completion of this qualification, students will be issued with a Statement of Attainment indicating completed Units of Competency.
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All certificates, record of results (listing units completed) and statements of attainment are issued electronically within 10 business days of qualification completion.
CAREER PATHWAYS
Possible career opportunities relevant to this qualification include:
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Management positions within the different community services sectors (including team leader; Coordinators of Support and Case Managers)
PATHWAYS FOR FURTHER EDUCATION
This qualification provides a pathway for students to continue their studies and enhance their skills through university level undergraduate degrees.
LEARNER SUPPORT
If you feel you need extra learning support, please ensure when booking your course, please detail what kind of additional learning support you may require.
UNIQUE STUDENT IDENTIFIER (USI)
Every student requires a Unique Student Identifier (USI) to obtain a certificate or qualification from their registered training organisation when studying a nationally recognised training course in Australia.
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A USI gives you access to an online account which keeps all your training records together, even if you move locations, change training organisations or undertake studies at different times in your life.
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When booking your course, you are required to provide Australian Community and Management College with your USI either via the section on your enrolment form or in person on the day of the course.
